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ONZO

Policies

Service Limitations

What standard bookings include, and what they do not.

Licensed trade work

Standard bookings do not include work that legally requires a licensed contractor in Arizona — for example new electrical wiring or circuits, in-wall power relocation, plumbing, gas lines, HVAC, or structural changes. We can refer you to appropriately licensed professionals where available.

Mounting and installation

Mounting depends on wall construction and condition. A pro may decline an installation that cannot be done safely, such as heavy items on unsuitable surfaces.

Coverage and availability

Coverage and appointment availability depend on the service and on provider schedules in your area. Not every service is available in every ZIP code.

Items and materials

Unless agreed in advance, customers supply the items to be installed or assembled, including mounts and hardware specific to the product.

Questions? Email hello@onzohome.com.

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